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The Cinemark Standard

The Cinemark Standard. Cleanliness & safety that set the mark of the movie-going experience & exceed industry guidelines.

All of our theatres are now open—and we’re excited to welcome you back to the big screen with enhanced safety measures and new movie releases! Learn how we’re protecting your safety. Find a theatre near you>




Cleaning & Safety Standard

FREQUENT & THOROUGH CLEANING: Including high-touch areas throughout the theatre.

  • Restrooms are cleaned every 30 minutes during operating hours, including door handles, toilets, handles, sinks, countertops, soap dispensers, faucets and baby-changing stations.
  • Auditoriums are carefully cleaned before every showtime. For your convenience, seat wipe dispensers are available.


ADVANCED 3-POINT AIR QUALITY STANDARD: Cinemark’s stringent air quality standards are designed to deliver an abundant supply of fresh outdoor air, maintain optimal air circulation, eliminate potential pollutants and, of course, provide our guests with a comfortable temperature and humidity level.

  1. Increased fresh-air rate. We are substantially raising the fresh-air rate of our building HVAC systems by constantly utilizing supply fans to increase the total volume of fresh, outside air flowing into our theatres.
  2. Smart-flow air circulation design. Each auditorium within the theatre has its own HVAC system, which consistently diffuses fresh air from the ceiling down toward the floor where it is then returned to our filtration equipment, constantly refreshing the air.
  3. Elimination of pollutants. Cinemark has upgraded to MERV 13 filters in each auditorium's HVAC system to capture the majority of particles and pollutants.

Additionally, our vacuums are equipped with HEPA filters identified to be effective in trapping at least 99.97% of microscopic particles, including viruses such as COVID-19.


ENHANCED EMPLOYEE PROTOCOLS: For the safety of our communities, we are requiring employees to wear face masks and complete a wellness check-in prior to each shift. Additionally, all theatre employees are taking part in enhanced training on cleaning and food handling.


Guest safety and wellness

Guests are encouraged to practice physical distancing where appropriate.


MASK & VACCINATION POLICIES: In accordance with the CDC recommendation, face masks are required for non-vaccinated guests and strongly encouraged for all other guests, except where required by local mandates. Masks may be removed when eating and drinking inside the auditorium. Proof of vaccination is necessary only where required by local mandates.


HAND SANITIZER: Hand sanitizer is available at the box office and active concession stand registers.


CONVENIENT REFUNDS AVAILABLE: If you're unable to attend your movie, request a contactless refund online in our app or call 1-800-CINEMARK. Learn more about our refund policy.


CONTACTLESS TICKETING: We encourage you to purchase tickets online, which will allow for a more contactless in-theatre experience. Just show your ticket and be on your way.


Food & Beverage Safety

The safety and quality of our food and beverage products is a top priority at Cinemark.

  • Food-service areas are cleaned frequently & thoroughly.
  • Our team members are extensively trained in proper protocols for food handling, including frequent hand washing and glove use.


PLEXIGLASS SCREENS ADDED: In areas of the theatre where proper physical distancing between employees and guests isn’t otherwise possible, such as concession stand registers, interior box offices and usher podiums, plexiglass barrier screens may be used for added safety.


SEALED CONDIMENTS AVAILABLE: Self-serve condiments are available upon request from our cashiers.


CONTACTLESS PAY: Cinemark recommends contactless payment methods.


POPCORN & DRINK FREE REFILL PROGRAM SUSPENDED: To reduce contact points, popcorn and drink refills will not be offered at this time.


ANNUAL REFILLABLE CUP & POPCORN TUB: To limit contact points, we are no longer able to accept annual refillable cups and popcorn tubs. However, if you purchased our 2020 refillable cup or tub, we will happily honor your discount and provide an equivalent single-use container. Each time you come to Cinemark, please bring your refillable cup and/or tub and show them at the concession stand to receive your discount. To make up for the time we were temporarily closed, we are extending the valid dates of your discount through June 30, 2021.




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